For Emergency Restoration
When the damage is happening now, Marvin makes sure someone answers.
Marvin handles restoration calls during storms, floods, and after-hours emergencies, captures the first details quickly, and helps urgent jobs reach your team before they go elsewhere.
Caller
A pipe burst upstairs and water is coming through the ceiling right now.
Marvin
I'm on it. Let me get the property address and mark this as an emergency response call.
Caller
We're at 91 Oak Ridge, and I need to know if someone can respond tonight.
Behind the scenes
Marvin notes the 91 Oak Ridge location, tags the call as active water damage, and routes it into the emergency queue.
Marvin
I've pushed this through as active water damage with the location details you gave me so the team can call you with the fastest response option.
Where this hurts
"Nate runs a restoration company that handles water, fire, and storm damage. When the phone rings, the caller is usually standing in the middle of a real mess and wants to know someone can help immediately. Nate knows every missed call is a job that will go to whichever restoration company answers first."
6:00am
Overnight emergencies already need follow-up
11:00am
Crews are deployed while new emergency calls keep coming in
2:00pm
Insurance and homeowner calls mix together in the same queue
7:00pm
After-hours urgency starts climbing again
11:00pm
Every missed call feels like direct lost revenue and lost trust
Objections you'll hear
What owners say — and what to say back
Emergency callers need a human now.
They mostly need someone to answer immediately and move the call in the right direction.
This is too high stakes to get wrong.
That is why consistency at the first touch matters so much.
We already have on-call staff.
On-call is still better when the phone gets picked up every time.
How Marvin handles it
Built for how this work actually comes in
01
Emergency-first intake for water, fire, storm, and cleanup calls
02
Address and damage-type capture that helps crews triage quickly
03
After-hours response coverage when storms or freeze events hit call volume hard
Frequently asked questions
The short version: Marvin answers the phone, helps callers, and knows when to hand things back to you.
Can Marvin handle after-hours restoration emergencies?
Yes, it can answer right away and collect the core details your team needs to respond.
Will Marvin ask what kind of damage the caller is dealing with?
Yes, it can capture whether the issue is water, fire, storm, or another urgent cleanup situation.
Can Marvin help during weather-driven call spikes?
Yes, it keeps answering while your crews are deployed and your office is overloaded.
Does Marvin replace claims or technical scoping?
No, it handles first-touch intake so your team can take over with better context.
The phone gets answered. The work keeps moving.
Marvin handles the calls that usually interrupt the day, so you can stay focused on the job in front of you.
Answers every call
Marvin picks up during storms and after-hours so urgent callers reach your team before they go elsewhere.
Learns your business on day one
Show Marvin your website or listing and he gets up to speed on your hours, service area, and emergency routing rules in minutes.
Books the job without the back-and-forth
Marvin helps emergency jobs get a fast first response without phone tag when volume spikes after a storm.
Takes messages that are actually useful
He captures address and damage type so every message is clear, action-ready, and easy to triage.
Ready to put Marvin on the phones?
Start onboarding now and get Marvin introduced to your business right away.